Terms of Service

Thank you for using Spider Sight. Please read this Terms of Service agreement (the “Terms of Service”) carefully. If you have any questions or concerns, email us at info@spidersight.com.

When we say “Spider Sight,” “we,” “us,” and “our” in these terms we mean Umbrella Projects, LLC.

When we say “Services” in these terms, we mean Spider Sight's services, websites, and other products.

When we say “you” or “your,” we mean you. If you're accessing our Services on behalf of a legal entity (like your employer), you agree that you have the authority to bind that entity to these terms, and “you” and “your” will refer to that entity.

IMPORTANT NOTE: The section titled “Settling Disputes Between You and Spider Sight” contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.

1. Acceptance of Terms

By accessing or using the Services, you expressly agree to all the terms and conditions set forth in this agreement. If you do not agree to these terms, you may not use the Services.

2. Description of Services

Spider Sight is a market discovery engine that finds organizations, people, and signals on the open internet that traditional databases miss. The Services include, but are not limited to, live web crawling, natural language processing, technology signal detection, contact discovery, and data export capabilities.

We're actively developing new features and products to improve Spider Sight. As part of these efforts, we may add or remove features, start offering new services, or stop offering some services entirely (or just in some places or for some users) if they no longer make sense from a business perspective or create risk for Spider Sight, our users, or other third parties. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the Services, and your content may not be retrievable due to such outages or changes. We are not liable for any such outages or service changes.

3. Account Management

To access certain features of the Services, you must register for an account. You agree to provide accurate and complete information during the registration process and to update such information to keep it accurate and current.

You must always provide accurate information to Spider Sight and maintain the accuracy of the information associated with your account. We may assume that any communications we've received from your account or the associated contact information have been made by you, and that any purchases made using your account were made by you.

If you get locked out of your account, we'll need to contact you at the email associated with your account. If your account is compromised or you no longer have access to your email account, we may not be able to restore your access to your account.

You agree not to license, sell, or transfer your account without our prior written approval.

4. Credits and Payment

The Service uses a prepaid credit model. Credits are non-refundable except in cases of system errors, which are refunded automatically. Credits never expire. Payment is processed through Stripe; we do not store your payment card details.

You agree to immediately notify Spider Sight of any change in your billing address or payment method. Spider Sight reserves the right at any time to change its prices and billing methods on a going-forward basis, either immediately upon posting on the website or by email delivery to you.

If you purchase credits from us, you agree not to sell or transfer your credits to any other user without our prior written approval. You also agree not to re-sell any data you obtain from Spider Sight.

Credits have no cash value and cannot be redeemed for cash. Credits are not a stored-value instrument, gift card, or any form of currency. Your credit balance represents a prepaid entitlement to use the Service.

5. User Responsibilities

You are solely responsible for maintaining the confidentiality of your account information, including username and password, and for all activities that occur under your account. You agree to notify Spider Sight immediately of any unauthorized use of your account or any other breach of security.

You may use discovered data for your own legitimate business purposes, including sales outreach, market research, and competitive analysis. You may not use the Service for:

• Harassment, spam, stalking, or any illegal activity
• Systematically scraping, mirroring, or redistributing data obtained through the Service
• Activities that could damage or compromise the security of an account, network, or system
• Promoting, coordinating, or executing financial scams or deceptive schemes
• Any purpose that violates applicable laws or regulations, including CAN-SPAM, GDPR, CASL, and other anti-spam or data protection regulations

If you export contact data from the Service, you are solely responsible for your own compliance with all applicable laws when contacting individuals. The Service is a data discovery tool, not an outreach platform.

6. User Content

When we say “your content” in these terms, we mean all the things you add (upload, share, etc.) to our Services (“User Content”). You retain ownership of your User Content. By submitting User Content, you grant Umbrella Projects, LLC a worldwide, non-exclusive, royalty-free, transferable, and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.

By using our Services, you grant us a license to do the following with your content, in connection with operating, developing, and improving our Services:

• Use, copy, store, distribute, and communicate your content in manners consistent with your use of the Services.
• Monitor, modify, translate, and reformat your content as needed to provide the Services.
• Sublicense your content to allow our Services to work as intended.

Spider Sight does not claim ownership of any data that you upload. Spider Sight does not make data uploaded by users available to anyone other than the uploading account. Spider Sight will use aggregated performance data, including how you use your account, to improve our product.

You don't have any obligation to add content to Spider Sight. If you choose to add or upload content, you are responsible for ensuring that you have the right to do so and that your content is lawful. We take no responsibility for any of your content, and we are not responsible for others' use of your content.

7. Intellectual Property

You retain all rights to your queries and data you export. We retain all rights to the knowledge graph, detection algorithms, signal catalog, and system-generated insights including discovery reports and aggregate statistics.

Our Services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.

8. Data Accuracy Disclaimer

Results are provided “as-is” without warranty of any kind. The Service does not guarantee accuracy, completeness, or freshness of discovered data. Confidence scores indicate estimated reliability, not guarantees. You should independently verify information before making business decisions based on it.

9. Third-Party Links and Services

Spider Sight may allow you to access apps, tools, or other products, features, or services developed by third parties. It is your choice whether to use these third-party services. You should review any terms and policies provided by the third parties before doing so as they govern your use of their services. Spider Sight is not responsible for any third-party services.

10. Termination

You're free to stop using Spider Sight at any time for any reason. You may delete your account at any time by contacting info@spidersight.com.

We may suspend or terminate your account if you violate these Terms or use the Service in a way that could harm other users or the platform. Either party may terminate this agreement for cause with written notice. Upon termination, your access to the Services will be disabled.

Sections 6 (User Content), 7 (Intellectual Property), 11 (Modification of Terms), 12 (Privacy Policy), 13 (Data Retention), 14 (Settling Disputes), 16 (Indemnity), 18 (Force Majeure), and 19 (Data Security) will survive termination.

11. Modification of Terms

Umbrella Projects, LLC reserves the right to modify these terms at any time. You will be notified of major changes, and your continued use of the Services after such modifications constitutes acceptance of the revised terms.

12. Privacy Policy

Spider Sight's Privacy Policy governs the collection, use, and disclosure of your personal information. By using the Services, you consent to the practices outlined in the Privacy Policy.

13. Data Retention

Spider Sight retains user data as long as your user account is active. If your account is deleted, your data is deleted with it. Users can request data deletion by contacting info@spidersight.com.

14. Settling Disputes Between You and Spider Sight

Services “AS IS”

We work hard to offer great services, but there are certain aspects that we can't guarantee. To the fullest extent permitted by law, Umbrella Projects, LLC, its affiliates, and their respective suppliers make no warranties, either express or implied, about the Services. The Services are provided “as is.” We also disclaim any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement, and any warranties arising out of course of dealing or usage of trade. The laws of certain jurisdictions or states do not allow limitations on implied warranties. To the extent such warranties cannot be disclaimed under the laws of your jurisdiction, we limit the duration and remedies of such warranties to the full extent permissible under those laws.

Limitation of Liability

We don't exclude or limit our liability to you where it would be illegal to do so. The information presented on or through the Services is made available solely for informational purposes. We do not confirm the accuracy, completeness, or usefulness of the information. Any reliance you place on such information is solely at your own risk.

In countries where exclusions or limitations of liability are allowed, neither Umbrella Projects, LLC, its affiliates, nor our suppliers involved in creating, producing, or delivering the Services will be liable, to the maximum extent permitted under applicable law, for any incidental, special, exemplary, or consequential damages, or damages for lost profits, lost revenues, lost savings, lost business opportunity, loss of data or goodwill, service interruption, computer damage or system failure, or the cost of substitute services of any kind arising out of or in connection with these terms or from the use of or inability to use the Services, whether based on warranty, contract, statute, tort (including negligence), product liability, or any other legal theory, and whether or not we have been informed of the possibility of such damage.

Besides the types of liability we cannot limit by law, we limit our liability to you to the greater of (a) the amounts you have paid us in the three months before you first assert a claim or (b) $100 USD (or the equivalent in your local currency).

Informal Resolution

Most disputes can be resolved informally, so if you have an issue with the Services, you agree to reach out to us before initiating a lawsuit or arbitration. This requires sending Spider Sight a written description of the dispute (including your name, what you're complaining about, and how you'd like to resolve it) along with the email address or phone number associated with your Spider Sight account to info@spidersight.com. If the dispute is not resolved within sixty (60) days after receipt of the written notice, you and Spider Sight agree to resolve any remaining dispute through the further dispute resolution provisions below.

Governing Law and Jurisdiction

The Federal Arbitration Act, federal arbitration law, and the laws of the State of Delaware will apply to these terms and any disputes related to these terms or our Services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in Delaware, and you and Spider Sight both consent to venue and personal jurisdiction in these courts. If you are a consumer residing in the European Union, this clause does not affect any mandatory consumer rights you may have under your local law.

Agreement to Arbitrate

IF YOU'RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY — IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:

You and Spider Sight agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. Except for the circumstances described below, and only after the parties have engaged in a good-faith, but unsuccessful, effort to resolve the dispute informally (as described above), you and Spider Sight agree to resolve any dispute, disagreement, or claim relating to these terms or our Services through final and binding arbitration in the U.S. county where you reside.

The arbitration will be conducted by a single arbitrator, governed by these terms and the American Arbitration Association Rules, excluding any rules or procedures governing or permitting class or representative actions (the “AAA Rules”), available at adr.org/active-rules.

If Spider Sight is the party initiating an arbitration against you, Spider Sight will pay all costs associated with the arbitration, including the entire filing fee. If you initiate an arbitration against Spider Sight, you will be responsible for the first $100 toward the nonrefundable Initial Filing Fee, unless the arbitrator determines that you are unable to pay, in which case Spider Sight will pay the entire filing fee.

Opt-Out

You can decline this agreement to arbitrate by emailing an opt-out notice to info@spidersight.com within 30 days of when you first register your Spider Sight account, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Spider Sight also will not be bound by them.

Exceptions

You or Spider Sight may still pursue claims, if they qualify, in small claims court. Additionally, disputes concerning patents, copyrights, moral rights, trademarks, and trade secrets and claims of piracy or unauthorized use of our Services will not be subject to arbitration.

Class Waiver

IF YOU'RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND SPIDER SIGHT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS SPIDER SIGHT PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

If this specific paragraph is found unenforceable, then the “Agreement to Arbitrate” section will be null and void. This subsection does not prevent you or Spider Sight from participating in a class-wide settlement of claims.

15. Electronic Communications

Communications between you and Spider Sight will take place electronically. By using the Services, you expressly consent to receive communications from Spider Sight in an electronic form.

16. Indemnity

You hereby release and discharge Umbrella Projects, LLC, its officers, directors, employees, agents, and successors from any and all claims, demands, losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Services.

You agree to indemnify and hold harmless Umbrella Projects, LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of exported data or violation of these Terms.

17. Assignment

This agreement may not be assigned without the prior written consent of Umbrella Projects, LLC.

18. Force Majeure

Umbrella Projects, LLC shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fires, floods, accidents, network infrastructure failures, or other force majeure events.

19. Data Security

19.1 Information Security Program

Umbrella Projects, LLC maintains a comprehensive information security program, including administrative, physical, and technical security policies and procedures concerning the processing of user data under this agreement.

19.2 Breach Notification

In the event of unauthorized access or disclosure of your data, Spider Sight will promptly notify you without undue delay. Spider Sight will not notify any regulatory authority, consumer, or third party unless explicitly requested in writing by you.

19.3 Security Standards

Spider Sight adheres to stringent administrative, physical, and technical safeguards to prevent unauthorized access to or disclosure of your data.

19.4 Confidentiality

Confidential Information, including but not limited to the Services and documentation, will be treated in accordance with this agreement. The confidentiality obligations set forth herein do not apply to information that becomes public, is lawfully provided by a third party, is already known to the receiving party, or is independently developed by the receiving party.

20. Contact

For questions about these Terms, contact us at info@spidersight.com.

Umbrella Projects, LLC
Email: info@spidersight.com